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Saturday, June 12, 2021

Spotify outage caused by some app’s servers ‘ailing’

The streaming music service Spotify was hit by a nationwide outage on Thursday, cascading down websites across the internet.

Spotify was down for periods on Thursday for about three hours, making it one of the most widespread outages of its kind. The outage came a day after Netflix suffered an unprecedented service disruption that took at least several minutes to restore.

Spotify did not immediately respond to an inquiry seeking comment.

The issue was partially apparent at 9:21 a.m. ET, according to the company’s automated status page. “A handful of our applications are currently experiencing difficulties. We are working on fixing this and will provide more information shortly,” the company said. Spotify customers experienced intermittent outages into the afternoon, the company said.

Early reports on Twitter suggested that the outage was widespread. Paul O’Grady, a comedian, noticed that most of his favorite apps were also being hit. “The internet has gone down. I have not used Twitter, Spotify or Tinder all day,” he wrote. “If you know someone who is also tech-savvy, they should ring me.”

Spotify has more than 100 million subscribers and roughly 55 million active users, many of whom can access the service from phones and other devices. It is in about 1.4 billion active users worldwide, but does not disclose the number of paid subscribers.

High-profile issues have come with increasing frequency for the company and its fellow streaming giants.

In early March, the company reported a 45 percent drop in net income in the year ended Dec. 31, largely due to restructuring costs, according to an investor letter. “This was offset by stronger revenue growth of 34 percent,” Spotify said. Spotify is spending heavily on building out technology and content, including hiring marquee people and talent.

Its chief executive, Daniel Ek, recently made an almost $3 million donation to President Trump’s campaign and inauguration.

Last year, the company was sued by Warner Music Group, which claimed Spotify was using its songs without permission. Spotify made a counter-suit alleging copyright infringement by Warner.

In 2015, the music subscription service SoundCloud was sued by a group of record labels, which said the company was infringing their copyright by streaming songs without authorization. SoundCloud subsequently received a $700 million investment from Kleiner Perkins, the venture capital firm. SoundCloud earlier this year found itself as a target for another potential sale, with reports that the streaming service may have attracted interest from Spotify.

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